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There are 4 payout dates per year, wherein payment is made after a minimum of $50 has been raised. There is always a minimum period of 3 months between the moment of purchase and the paying out of the donation. This is because a purchase can often be returned for 2 months (or longer), whereby the commission is not paid out to ShopDonation and thus the donation cannot be given.

Once this period has passed, the transaction will receive the status ''accepted'' and will be paid out at the next payout moment:

On 10-01 the amount paid out is collected from donations during 01-07 to 30-09*
On 01-04, the amount paid out will be collected from donations during 01-10 to 31-12*
On 01-07 the amount is paid from donations during 01-01 to 31-03*
On 01-10 the amount paid out will be collected from donations during 01-04 to 30-06*

*If in a quarter the minimum of $50, is not achieved, then the amount shifts to the next period, until this minimum of $50, is achieved.

You can see in My account - My project which status a transaction has. This way you can always keep an eye on how much has been collected and how much will be paid out.

Payouts from multiple countries

Each ShopDonation platform operates independently in its respective country and has its own payout threshold. Within your account, you can easily check whether you’ve reached the payout threshold for each country. To minimize transaction fees, we recommend using Wise, which is free to set up and if you sign up through our link, your first transfer is free. You can set different payment details for each ShopDonation country if you prefer.

If a cause deregisters

- If a cause deregisters from ShopDonation, the amount raised under $50 will of course, be paid out.

- If the cause no longer exists or stops their activity, and there is no longer any desire to receive this money, they can also choose to donate this amount to another cause. The receiving cause will then confirm that they have received the money.

It may take up to 48 hours before you see a confirmation of the donation in your account and receive a confirmation email. If you haven't received a confirmation after these 48 hours, please fill out the contact form. In most cases, we can still retrieve the donation connected to your purchase.

ShopDonation uses an international tracking system that is owned by the webshops. Together we verify if all transactions sent to us by the webshops are indeed correct. Therefore, we appreciate it if you let us know when a donation doesn't come through, so that we can contact the respective webshop.

When will a purchase not be detected by the system?

- If you have previously clicked to the webshop via another affiliate website, such as a discount code website or comparison website. In this case, the commission will go to this affiliate website instead of ShopDonation and the donation will not come through. Some webshops also consider a click from a Google advertisement as a different affiliate channel. If you have already clicked through from another website and you are going to make a purchase via ShopDonation, please use a different browser or device.

- The cookies on the webshop were not accepted. Always click 'yes' or 'ok' when prompted for cookie consent on the webshop.

- The order was made using more than one browser or device.

- Discount or coupon codes were used that were not provided by ShopDonation.

- Browser extensions linking to reward or coupon sites were enabled while using ShopDonation.

- If the cookie settings on a device are set to 'very strict', the tracking system does not work. Computers used in an office or business environment often have this mode enabled.

- If you are using a browser or software that blocks cookies. Disable all ad-blocking software while using ShopDonation. Some antivirus and firewall software (such as ZoneAlarm or Norton Internet Security) have ad-blocking enabled by default.

- When a VPN or a proxy server is used on ShopDonation.
 

Tips to make your purchases successfully result in donations:
 

- Do not visit the webshop through other websites before making the click through ShopDonation. If you did already make a click from another channel, use a different browser or device that has not had a click through to the respective webshop.

- Do not interrupt the ordering process or do any other browsing after you've clicked the webshop link. Do not open other tabs, visit other websites, and use only one device.

- Do not make a purchase through multiple tabs or devices.

- For each purchase, a unique click from ShopDonation must be made (saving the link without clicking through ShopDonation does not work).

- Wait until you reach the 'thank-you page'.

- Only use the mobile browser of the webshop. Do not use the mobile app of the webshop.

- Do not visit the webshop itself before clicking from ShopDonation.

- Ensure your shopping cart is empty when you arrive at the webshop.

- Use only ShopDonation discount/voucher codes.

- Do not make a purchase via phone call or live chat.

If a device and browser have generated a donation correctly before through ShopDonation, we recommend always using these.

Read more detailed information on how the tracking system works and how to prevent missed purchases.
 

Do not approach the webshop yourself

The cooperation between the webshop and ShopDonation is only known to the marketing department of the webshop (as the cooperation is based on the ''affiliate marketing'' principle, we are technically part of their advertising). When you approach the customer service of a webshop, they will most probably not know anything about the cooperation with ShopDonation, unless you speak to someone from their marketing department.

We appreciate it if you report a missed purchase

Therefore, please send the missed purchase to ShopDonation, and we will contact our contact person at the webshop. Sometimes it may take a while for the webshop to investigate the purchase in their system, unfortunately we have no control over that.

We will continue to reach out to the webshop until we have a satisfactory answer: either the donation will be awarded retroactively, or there must be a valid reason why the commission was not awarded (for example, if the commission was attributed to another party due to a click made from another website). Together, we verify the information provided by the webshops to ShopDonation, so we appreciate it if you bring a missed purchase to our attention. 

Before a webshop can be added to the collection of ShopDonation, a shop/company first has to make the choice to take part in "affiliate marketing".

You have to register as a webshop at a site like awin.com or tradetracker.com. They take care of the entire "tracking", i.e. the storage of the cookies, the registration where one can see the click through path from Shopdonation to the relevant shop, and that the bonus is finally awarded to ShopDonation.

We have also registered with the mentioned tracking systems and there we can agree to enter into a collaboration.